Do I get to keep the bag?
Of course! Use them for your next order. At Chase we care about the environment and so we designed our branded laundry bags to be perfect for transporting your laundry to and from our facilities.
How is my laundry/dry cleaning charged?
Each item of clothing is charged individually. Service washes are charged according to bag sizes – Small, Medium and Large). Please view our price list
for further details.
How do I request a pick up?
It’s easy – just log on to our website www.chasedrycleaners.co.uk
with your username and password. Follow the on-screen instructions to schedule a pickup time.
Alternatively, give us a call on
020 7802 0088
How should I sort my laundry before collection?
Arrange your items in a laundry bag as you wish. If scheduled through our website, enter your special instructions when prompted. Alternatively, inform our driver or leave a note in your laundry bag with special instructions.
I missed my slot! What do I do?
We are happy to pick up your clothing at a more convenient time. Simply log onto the website and re-book a suitable time slot.
Which items can be washed and which can be dry cleaned?
Read the care instructions on the clothing label inside the garment to be certain. A general rule of thumb is that dry cleaning is for synthetic materials and more refined items – e.g. suits, delicate dresses – and laundry is for natural materials – e.g. t-shirts, pants, socks, bed linen.
How do I change my card details?
Just change your card details before each order. When reviewing the order just click the link “Use different card” before placing the order.
How much does it cost?
Please see our price
Is there a minimum order?
Minimum Order value £20
What payment methods are available?
You can pay by debit or credit card. Your online payments are securely handled through the payment service provider Stripe.
How do I set up a Chase account?
An account can only be setup when placing your first order either through phone or webpage.
Once set up, you can simply use your username/email address and password to login.
What to do if I forgot my password?
On the login / register page click the link ‘reset password’. Enter your email address and click the “Reset Password” button. An email will be sent to your registered email address with a unique link to reset your password.
I did not receive the reset link. What can I do?
The email may have been caught by your spam filter. Please check if it exists there. If you still can’t find the reset password email, it may be that you entered an incorrect email address when you first registered. Just register again with your correct email address. Alternatively, use the ‘contact us’
page on the website to get in touch.
You have a question not answered here?
Feel free to contact us at firstname.lastname@example.org
or call us 020 7802 0088