Do I get to keep the bag?

Of course! Use them for your next order. At Chase we care about the environment and so we designed our branded laundry bags to be perfect for transporting your laundry to and from our facilities.

How is my laundry/dry cleaning charged?

Each item of clothing is charged individually. Service washes are charged according to bag sizes – Small, Medium and Large). Please view our price list for further details.

How do I request a pick up?

It’s easy – just log on to our website www.chasedrycleaners.co.uk with your username and password. Follow the on-screen instructions to schedule a pickup time. Alternatively, give us a call on 020 7802 0088

How should I sort my laundry before collection?

Arrange your items in a laundry bag as you wish. If scheduled through our website, enter your special instructions when prompted. Alternatively, inform our driver or leave a note in your laundry bag with special instructions.

I missed my slot! What do I do?

We are happy to pick up your clothing at a more convenient time. Simply log onto the website and re-book a suitable time slot.

Which items can be washed and which can be dry cleaned?

Read the care instructions on the clothing label inside the garment to be certain. A general rule of thumb is that dry cleaning is for synthetic materials and more refined items – e.g. suits, delicate dresses – and laundry is for natural materials – e.g. t-shirts, pants, socks, bed linen.

How do I change my card details?

Just change your card details before each order. When reviewing the order just click the link “Use different card” before placing the order.

How much does it cost?

Please see our price list here

Is there a minimum order?

Minimum Order value £20

What payment methods are available?

You can pay by debit or credit card. Your online payments are securely handled through the payment service provider Stripe.

Are my clothes insured whilst in your care?

You don’t have to worry – we take good care of your clothes. They are insured whilst being transported and they fall under the standard terms and conditions of our facility while being laundered.

Are there things that you will not wash?

Currently, we wash most items of clothing. If our laundry specialist discovers that it would not be sensible to wash a certain textile, we will contact you and agree on how to continue.

Can you get a stain out for me?

We can definitely try! Contact us as soon as possible, as stains are best treated immediately, so your garment has a better chance of recovery.

How do you keep my clothes together?

Each individual garment has a unique ticket with a ticket number specific to your order.

What do I do if I am concerned about the service I received?

In the unlikely event of this happening, please contact our customer care within 24 hours of receiving your items. We’ll deal with these situations on a personal level.

How do I set up a Chase account?

An account can only be setup when placing your first order either through phone or webpage. Once set up, you can simply use your username/email address and password to login.

What to do if I forgot my password?

On the login / register page click the link ‘reset password’. Enter your email address and click the “Reset Password” button. An email will be sent to your registered email address with a unique link to reset your password.

I did not receive the reset link. What can I do?

The email may have been caught by your spam filter. Please check if it exists there. If you still can’t find the reset password email, it may be that you entered an incorrect email address when you first registered. Just register again with your correct email address. Alternatively, use the ‘contact us’ page on the website to get in touch.

How do I cancel my order?

In the case that you need to cancel your existing order, you must do so three hours before your scheduled pickup. Please contact our customer service immediatly.

You have a question not answered here?

Feel free to contact us at service@chasedrycleaners.co.uk or call us 020 7802 0088